Booking Policy
We ask that you book at least 24 hours in advance. All booking requests must be approved by an Ocean Springs Pets LLC team member. Booking requests can be made by phone call, text, email, or on the Time to Pet app. For out of town pet parents, our policy is a minimum of 3 visits per day. We will not leave pets outside unattended. We make every effort to accommodate your requested visit times, however, all times are approximate and vary depending on the other bookings during the day. We attempt to line up our visits in an order that is efficient in regards to time and travel.
Pet visit information
It is not required to have the app to book. If the client does not desire to use the app for pet visit tracking, photos and visit information will be provided via text. If a dog walk is involved, Apple watch map information will be provided of the walk via a screenshot text.
Cancellation Policy
We understand that plans change, and we want to offer a level of flexibility that meets your needs. Please allow at least 12 hours advance notice of a cancellation, and we will provide a full refund. If we receive less than 12 hours notice, we will provide a 50% refund.
Pricing Policy
All bookings are the default rate of $17 per 30 minute visit unless additional options are added or a group of visits are scheduled and paid for in a single booking. The rate will default to $16 when four (4) visits are scheduled within thirty (30) days and paid for in a single booking. The rate will default to $15 when twelve (12) visits are scheduled within thirty (30) days and paid for in a single booking.
If additional visits are added within this thirty (30) days, a discount will be given to where each visit equals either the $16 rate or the $15 rate. If cancellations occur, the final invoice will reflect either the $17, $16, or $15 rate depending on how many visits occur during the thirty (30) day period. This will be updated by an Ocean Springs Pets LLC representative.
Payment Policy
Payment must be made at least one day before the service starts. We currently accept cash, check, PayPal, Zelle, ACH/E-check, Google Pay, Apple Pay, and all major credit cards. Credit cards, Google Pay, Apple Pay, and ACH/E-check are accepted through Stripe on the Time to Pet software. If you are on a Chrome browser, you will have the option to pay with Google Pay. If you are on a Safari browser, you will have the option to pay with Apple Pay. Payments can be made through the app. Time To Pet is fully PCI Compliant (for validation: https://www.timetopet.com/pci). Time To Pet never stores your credit card information on their servers. All credit card information is stored at the integrated payment processor's (Stripe) secure storage solutions. Click here for more of their security information.
Forms and Waivers
Ocean Springs Pets LLC is fully bonded and insured with up to $2,000,000 of commercial general liability coverage with Pet Sitters Associates (member #78772) for your peace of mind. However, we require three (3) forms to be filled out and signed before we are able to start your pet sitting services.
The forms required are:
Disclaimer
Please note that we are not veterinarians, and our services extend to care taking only in your home through 30-60 minute visits. If an emergency occurs, we will do whatever we can to assist the pet to ensure they get proper veterinary care. However, if your pet has a preexisting condition, a known medical issue, a history of aggression, or you have any other area of concern, we recommend that you book boarding services through a qualified veterinarian.
Copyright © 2024 Ocean Springs Pets LLC - All Rights Reserved.
Licensed, bonded, and insured